What is your return policy?
If you are not happy with your tiles, they may be returned but there are some restrictions. Returns will not be accepted without our prior approval. If you want to return an order you must contact us prior to shipping it back to get a refund. Because your order is custom designed just for you we must charge a 30% restocking fee on all returned orders. Refunds are given only if the tiles are returned in their original and new condition. Tiles that are damaged or in any way altered from the way they were shipped may not be returned. All returned orders must be shipped back to us by UPS, insured to their retail value, and within 10 days from the date you received them.

What happens if my tile is damaged during shipping?
If your tiles arrive damaged, you must notify us within 24 hours of receiving your tiles. We will re-make your tiles and ship them to you at our expense. You must keep the damaged items and all packaging material for shipper's inspection and pick up as we will make a claim with the shipper. All orders that are shipped with UPS are fully insured but your cooperation with UPS is necessary to file a damage claim.

My tiles arrived fine but then I broke a tile that was part of a mural. Can you replace the tile I broke?
Tiles that are broken or damaged by you, or when you did not notify us soon enough to file a damage claim with UPS, can be replaced at a 50% discount of the original retail price. You would need to pay the shipping costs for the replacement tiles. All mural tiles have a number on the back of the tile. Please provide to us the number on the back of the tile that needs to be replaced. Only the digital tile murals can have individual tiles replaced without having to replace the entire mural.